الشروط والأحكام

1. Introduction

Welcome to Eduphile, an online educational platform that enables students to access educational courses and academic content through our website and application.

At Eduphile, we respect our users’ privacy and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our platform, create an account, or enroll in our courses.

By creating an account or using Eduphile, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein, where consent is required by applicable law.

2. Information We Collect

We may collect the following types of information when you use our platform:

Personal Information: Your full name, email address, phone number, and any other information you provide when creating or updating your account.
Account Information: Your username, login credentials, and account settings.
Educational Information: The courses you enroll in, your learning progress, test results, and educational activities, where applicable.
Payment and Transaction Information: Details of your course purchases, subscription records, payment status, and transaction amounts. Payment card details may be processed by third-party payment service providers.
Technical Information: Your device type, browser information, Internet Protocol (IP) address, login records, usage logs, and other technical information necessary to operate, maintain, and secure the platform.
Communication and Support Information: Information you provide when contacting us with questions, complaints, feedback, or requests for assistance.

We collect only the information reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

3. How We Use Your Information

We may use your personal information for the following purposes:

To create, manage, and maintain user accounts.
To enable students to enroll in courses and access educational content.
To process course purchases, payments, refunds, and related transactions.
To enable instructors to manage their courses and access relevant information about enrolled students.
To provide customer support and resolve technical issues, complaints, and account-related problems.
To send essential notifications regarding accounts, course access, purchases, and important platform updates.
To improve the functionality, performance, security, and user experience of the platform.
To detect unauthorized access, prevent fraud, and protect against misuse of our services.
To comply with applicable laws, regulations, and legal obligations.
To protect the rights, property, and security of Eduphile, its users, and other relevant parties.

We will not process your personal information for additional purposes that require separate consent without obtaining the necessary consent, where required by applicable law.

4. Sharing Your Information with Third Parties

Eduphile does not sell users’ personal information to third parties for their marketing purposes.

However, we may share limited personal information with the following parties when necessary:

Instructors: To manage course enrollments, provide educational services, and monitor relevant learning activities.
Payment Service Providers: To process payments, verify transactions, and facilitate refunds.
Technical Service Providers: Including website hosting, cloud storage, email services, security providers, and other service providers necessary to operate and maintain the platform.
Competent Authorities: When disclosure is required by applicable law, a valid legal order, or a lawful request from an authorized authority.
Other Relevant Parties: When reasonably necessary and legally permitted to prevent fraud, address security incidents, enforce our rights, or protect users and the platform.

We take reasonable steps to ensure that information shared with third parties is limited to what is necessary for the relevant purpose and handled in accordance with applicable legal requirements.

Where third-party service providers process personal information on our behalf, their access and use of that information should be limited to the services they provide and the applicable contractual and legal requirements.

5. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Although we take reasonable steps to protect your information, no electronic storage or transmission system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their login credentials and must not share their account details with unauthorized individuals. If you suspect unauthorized access to your account, please contact Eduphile through the contact details provided in this Privacy Policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember user preferences, improve performance, and analyze platform usage where applacable.

You may manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including managing accounts and courses, processing financial transactions, complying with legal obligations, resolving disputes, and protecting legitimate rights and interests.

When personal information is no longer necessary, we will take appropriate steps to delete, anonymize, or securely destroy it, unless its retention is required or permitted by applicable law.

Certain financial or transaction records may need to be retained for legally required periods.

8. Your Privacy Rights

Subject to applicable laws and the circumstances of each request, you may have the right to:

Request information about the personal data we process about you.
Request access to your personal information.
Request correction or completion of inaccurate or incomplete information.
Request the deletion of your personal information where legally permitted.
Request the restriction of certain processing activities where applicable.
Object to certain types of processing where applicable.
Withdraw your consent when processing is based on consent, without affecting the lawfulness of processing carried out before the withdrawal.
Submit a complaint to the competent data protection authority where permitted by law.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

Some rights may be subject to legal exceptions, and we may need to retain or process certain information to comply with applicable laws or fulfill legitimate legal obligations.

9. Account Management and Deletion

Users are responsible for providing accurate and up-to-date information when creating their accounts and for maintaining the confidentiality of their account credentials.

If you wish to close or delete your account, you may contact Eduphile through the official contact details listed below.

Closing an account may result in the loss of access to certain courses, services, or account-related features.

Deleting an account does not necessarily mean that all associated information will be immediately deleted. We may retain certain information where required or permitted by law, including for financial recordkeeping, dispute resolution, security, and the establishment or defense of legal claims.

10. Children’s Privacy

Eduphile provides educational services to users in accordance with applicable age requirements and legal obligations.

Where a user is a minor and applicable law requires parental or legal guardian consent for the collection or processing of personal information, the necessary consent must be obtained before the relevant processing takes place.

If we become aware that personal information has been collected or processed in violation of applicable legal requirements concerning minors, we will take appropriate steps to address the situation in accordance with the law.

11. Third-Party Services and Links

Our platform may use third-party services or contain links to external websites, including payment providers and technical service providers.

These third parties may have their own privacy policies and practices, which are independent of this Privacy Policy. We encourage users to review the relevant policies before providing personal information directly to third-party services.

Eduphile is not responsible for the independent privacy practices of third parties, except to the extent required by applicable law.

12. International Data Transfers

Some of our service providers may process or store personal information on servers located outside Jordan or outside the country in which you reside.

Where personal information is transferred across borders, Eduphile will take the steps required by applicable law to ensure that such transfers are carried out lawfully and that appropriate safeguards are applied where required.

13. Changes to This Privacy Policy

Eduphile reserves the right to update or amend this Privacy Policy when necessary to reflect changes in our services, data processing practices, technical systems, or applicable legal requirements.

The updated version will be published on our website or application, together with the revised “Last Updated” date.

Where required by applicable law, we will notify users of material changes or obtain renewed consent before implementing changes that require it.

We encourage users to review this Privacy Policy periodically to remain informed about how their personal information is handled.

14. Contact Information

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us through the following official channels:

Platform Name: Eduphile
Website: https://eduphile.net/
Email: [email protected]
Phone: 00962796283983

We will review and respond to privacy-related inquiries in accordance with applicable legal requirements.

15. Acknowledgment

By creating an account or using Eduphile, you acknowledge that you have read and understood this Privacy Policy.

Where consent is the legal basis for a particular type of personal data processing, such consent will be obtained in the manner required by applicable law.

Eduphile is committed to respecting users’ privacy and handling personal information responsibly and transparently.